CPD module: Knowledge and information management with the Housing Ombudsman
Knowledge and information management (KIM) refers to how data is created, stored, used and shared. Housing ombudsman Richard Blakeway and Zoe Miller, insight and systemic manager at the Housing Ombudsman Service, explain the significance of KIM in a housing context, and how housing professionals can ensure best practice.
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Effective knowledge and information management – or data-handling – is critical to ensuring the safety of residents (picture: Alamy)
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