Complaints-handling rises since introduction of ombudsman’s code, survey finds

News20.03.26by Gavriel Hollander

English landlords are handling more complaints since the introduction of the Housing Ombudsman’s Complaint Handling Code in 2024, according to a new survey.

Two people looking at a survey on a laptop

The findings are from the latest Housemark survey

You have now viewed all of your free articles

To continue reading this article

please register or subscribe

Editor's picks
Most read

‘Sent from God’: the team transforming tenancy sustainment for one landlord

Agony Aunt: A resident’s severely hoarded house is a growing safety risk

How are landlords supporting new tenants with complex needs out of homelessness?

What is ‘rightsizing’, and can it help fix the housing crisis?

CPD module: Identifying and tackling modern slavery

CPD module: Tackling hate crime – a holistic approach

Inside Housing Management 30: nominate your exceptional colleagues and peers

Two landlords named in Prevention of Future Deaths report after death of man whose flat was cuckooed by criminal gangs

Ombudsman highlights landlord failings on hazards ahead of Awaab’s Law second phase

Man charged with murder of Amplius manager to face trial in August

RSH places non-compliant provider’s gradings under review

One landlord found non-compliant and big turnaround at council in latest RSH judgements

How we… recovered 36 council homes and saved £2.8m

Agony Aunt08.04.26

Agony Aunt: A resident keeps flooding his flat, and social services aren’t helping

Podcasts07.04.26

Inside Housing Management Podcast: Nominate your exceptional colleagues, and we discuss repairs and modern slavery

Insight02.04.26

How we… reduced incoming emails by 50% with a repairs app inspired by Amazon

News14.10.25

‘Clear failures and suspected fraud’: NAO reveals 98% of homes retrofitted under government scheme have major defects

Insight29.09.25

‘Decanting’: how to deal with blocks that are too unsafe to occupy

Insight15.01.26

‘Don’t panic’: how housing providers can handle cyberattacks

Insight16.07.25