How we… reduced rent arrears from 7.5% to 2.5%

Insight18.09.25by Tom O’Leary

Tom O’Leary, income manager at Thanet District Council, explains how the council has dramatically reduced its rent arrears since 2020

Calendar showing ‘rent due’

Thanet District Council has made significant changes to its rent arrears process (picture: Alamy)

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