Riverside sets out aim to build 5,000 homes and bolster care and support provision in five-year strategy

Riverside’s new strategy, which was shaped by its largest-ever consultation exercise with more than 1,000 customers, sets out five goals that will be reviewed by its board twice a year. 

These include ensuring that every customer has a “quality, safe, affordable and healthy home” and services are “reliable and easy to use”.

The Liverpool-based association will aim to lead the sector in “advancing care, support, reducing stigma and promoting inclusion”, as well as deliver “as many homes as it can with a commitment to remain financially resilient”.

Called ‘Brighter Future Together’, the strategy also centres on developing a high-performing and inclusive workforce.

This is the first time Riverside has set its planning cycle to five years instead of three.

Paul Dolan, group chief executive of Riverside, said: “We had thousands of customers, colleagues and board members come together to celebrate this truly remarkable milestone at Riverside, building on the brilliant legacy of Riverside’s reputation as one of the country’s leading housing associations.

“This week marks a new era for us and an unwavering commitment to deliver better services, provide high-quality homes, support people in our society who need us the most, and create an inclusive and passionate team to deliver for today and far into the future.”

Terrie Alafat, group chair of Riverside, added: “The team at Riverside should be really proud of our new strategy, Brighter Future Together, which brings to light our five new ambitions under our strategic pillars: homes, customers, care and support, and people.”