CPD module: how to understand and resolve ‘no access’ issues
Issues of ‘no access’, where a landlord is unable to enter a resident’s property for essential safety checks or works despite multiple attempts, are a rising challenge for housing providers. Janis Bright, researcher and lead associate at HQN – a network providing advice to housing providers – explores best practice for dealing with no access.
Read the article, take a test at the bottom of this page, earn CPD minutes
Social housing staff need to be clear and upfront when communicating with residents about ‘no access’ (picture: Alamy)
Subscriber only content
This article is exclusive to subscribers only.
To view, subscribe here or login below.
Related stories
