Inside Housing Management Podcast: Shadowing Peabody, plus Awaab’s Law update

Housing officers’ top priorities revealed
In our first-ever episode, we talk about our new research, which uncovers the biggest priorities for frontline housing staff

Noise complaints and mental health safeguarding
We discuss handling noise complaints and supporting tenants with complex mental health needs

Hoarding and why #HousingManagementMatters
We discuss hoarding and our new #HousingManagementMatters campaign

Tenant engagement masterclass
We look at innovative new ways to boost tenant engagement

E-bike fires
The growing risk of e-bike and e-scooter fires

What do social housing staff love about their jobs?
We reveal the results of a major survey in which we asked staff what they enjoy about their jobs, what drives them and how they got into the sector

Shadowing housing association Places for People
Anna Highfield describes her experience shadowing a community housing manager at Places for People in Derby

How can the sector better support its resident-facing staff?
In this special episode, recorded from Housing 2025 conference, we ask the question: how can the sector better support its resident-facing staff?

Anti-social behaviour
We cover the scale of ASB, changing approaches and how one ASB officer is tackling issues on her patch

Rent arrears
Rent arrears and the different approaches organisations and staff are using to tackle it

Assaults on the rise
The results of an exclusive investigation by Inside Housing Management, showing that assaults against housing staff are on the rise

Inside Bromford Flagship’s zero-tolerance approach to abuse
We discuss how Bromford Flagship and other housing providers are taking a zero-tolerance approach to rising abuse against staff

Repairs and Awaab’s Law
How are social landlords rapidly changing their repairs cultures ahead of Awaab’s Law?

Flag policies, hate crime and lessons from an ASB veteran
Should housing providers have flag policies, and how to respond better to hate crime, plus an interview with an anti-social behaviour officer

Chief executive salaries and the Competence and Conduct Standard
We discuss chief executive salaries and the incoming Competence and Conduct Standard for social housing

Artificial intelligence for housing
How is artificial intelligence (AI) is changing the shape of housing management?

Shadowing Peabody, plus Awaab’s Law update
We give an update on Awaab’s Law and spend a day with a housing management team at Peabody

2025 highlights, plus the life of an equine officer
Our highlights of 2025, and we speak to Peabody’s Traveller liaison and equine officer

How to get a C1 rating, and predictions for the year ahead
Steve Woodcock, chief executive of B3Living, explains how the housing association achieved a top C1 consumer rating

Inside our allocations investigation
We discuss the tip-off that led to our allocations investigation, and the story behind it

New anti-social behaviour powers
How the Crime and Policing Bill could bring new anti-social behaviour powers for housing staff

Agony Aunt launch
We announce the launch of our new housing Agony Aunt column

Are we ready for Competence and Conduct?
We discuss the results of a major new Inside Housing Management survey about the new Competence and Conduct Standard

Repairs and modern slavery
The state of housing repairs in light of Awaab’s Law, and an important message about modern slavery

Tackling misinformation about immigration and housing
We share the results of a survey about how the spread of misinformation on immigration and allocations is impacting the social housing sector