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‘Unmanageable’: How a new build estate fell foul of its allocations policy

This new build estate initially seemed like the perfect place to live, until its allocations policy had major repercussions for both residents and housing staff. Anna Highfield visits to find out more

An abandoned motorbike with tick boxes overlaid; bands 1 and 2 are ticked, but not bands 3 and 4
As per the local authority’s choice-based lettings policy, all the homes on the estate had been allocated to households in the most urgent priority bands (picture: Sonny Dhamu)

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