CPD module: building reciprocal relationships with residents
Reciprocity is essential for social landlords to build successful relationships with residents. Anna de Souza, head of resident engagement at Peabody, and Ingrid Smith, communication lead and member of Peabody’s resident-led panel, explain how to go about it.
Read the article, take the quiz at the bottom of this article, earn CPD minutes
A reciprocal relationship between social landlords and residents ensures residents’ voices and opinions are heard and acted on (picture: Alamy)
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