CPD module: complaint-handling with the Housing Ombudsman

CPD31.07.25by Inside Housing CPD

Complaint-handling is a rising concern for social landlords as the volume of complaints increases and response timelines are tightened. Housing ombudsman Richard Blakeway explains best practice on handling complaints for front-facing teams. Read the article, take a test at the bottom of this page, earn CPD minutes

Richard Blakeway, housing ombudsman

Housing ombudsman Richard Blakeway goes through best practice for complaint-handling (picture: Guzelian)

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