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Inside Housing Management Podcast: How can the sector better support its resident-facing staff?
The Inside Housing Management Podcast is your on-the-go show covering the biggest stories and issues affecting workers at the forefront of social housing. In this special episode, recorded from Housing 2025 conference, we ask the question: how can the sector better support its resident-facing staff?
Special podcast episode: How can the social housing sector better support its resident-facing staff? #UKhousingIn this special episode of the Inside Housing Management Podcast, recorded at Housing 2025 conference last week (26 June), Anna Highfield, best practice editor at Inside Housing, welcomes three guests to discuss the question: how can the social housing sector better support its resident-facing staff?
Weighing in on the exclusive discussion is Kirsty Ellis, head of operations at Progress Housing Group, Anne-Marie Bancroft, director at specialist housing consultancy Altair, and Alison Inman, former president of the Chartered Institute of Housing and current chair of tenant engagement specialist Tpas.
The discussion covers topics including the growing remit of a housing officer, recognition, managing workloads, training and career progression, well-being and support, and fair wages.
Listen here, or wherever you normally get your podcasts.
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