Inside Housing Management Podcast: Flag policies, hate crime and lessons from an ASB veteran
The Inside Housing Management Podcast is your on-the-go show covering the biggest stories and issues affecting workers at the forefront of social housing. In this episode, we discuss whether housing providers should have flag policies and how to respond better to hate crime, and interview an anti-social behaviour officer with 13 years’ experience in the field
We discuss how to respond better to hate crime, and interview an anti-social behaviour officer with 13 years’ experience in the field #UKhousing #PodcastIn this episode of the Inside Housing Management Podcast, Anna Highfield, editor of Inside Housing Management, and Katharine Swindells, deputy features editor at Inside Housing, discuss lessons from the Housing Diversity Network’s annual conference – including insightful training on better ways to respond to and tackle hate crime.
We also interview Melonie Wheatle, anti-social behaviour (ASB) officer at Hexagon Housing Association, about what her 13 years in ASB has taught her – including how the landscape of ASB has changed in that time, what the biggest barriers for ASB staff are in 2025, and what makes a good new recruit.
Listen here, or wherever you normally get your podcasts.
Full list of podcast episodes
Housing officers’ top priorities revealed
In our first-ever episode, we talk about our new research, which uncovers the biggest priorities for frontline housing staff
Noise complaints and mental health safeguarding
We discuss handling noise complaints and supporting tenants with complex mental health needs
Hoarding and why #HousingManagementMatters
We discuss hoarding and our new #HousingManagementMatters campaign
Tenant engagement masterclass
We look at innovative new ways to boost tenant engagement
E-bike fires
The growing risk of e-bike and e-scooter fires
What do social housing staff love about their jobs?
We reveal the results of a major survey in which we asked staff what they enjoy about their jobs, what drives them and how they got into the sector
Shadowing housing association Places for People
Anna Highfield describes her experience shadowing a community housing manager at Places for People in Derby
How can the sector better support its resident-facing staff?
In this special episode, recorded from Housing 2025 conference, we ask the question: how can the sector better support its resident-facing staff?
Anti-social behaviour
We cover the scale of ASB, changing approaches and how one ASB officer is tackling issues on her patch
Rent arrears
Rent arrears and the different approaches organisations and staff are using to tackle it
Assaults on the rise
The results of an exclusive investigation by Inside Housing Management, showing that assaults against housing staff are on the rise
Inside Bromford Flagship’s zero-tolerance approach to abuse
We discuss how Bromford Flagship and other housing providers are taking a zero-tolerance approach to rising abuse against staff
Repairs and Awaab’s Law
How are social landlords rapidly changing their repairs cultures ahead of Awaab’s Law?
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